Terms & Privacy

Terms and conditions

By accessing the Consumers Trust or its content, visiting its pages, submitting information to this site, as a visitor, you agree to comply with the following terms and conditions. If you do not agree, in whole or in part, with the terms and conditions listed below, you may not use Consumers Trust website.


1. Consumers Trust platforms are a non-generic online social networks aimed at consumers and businesses publicly sharing their consumer experiences, where both are internet users.

2. Consumers Trust does not replace the entities responsible for regulating and arbitrating consumption or consumer protection and support, or any other public or private entity with jurisdiction to settle, manage or adjudicate consumer disputes.

3. Users are solely and exclusively responsible for the content of the messages they post on Consumers Trust platforms.

4. The messages and opinions expressed by Consumers Trust platforms’s users only reflect their opinions and views, and in no way reflect the opinion of Consumers Trust or its owners.

5. Identification of the claimed entity is made according to the information provided by the complainant and contains the distinctive data and signals publicly disclosed on the internet and in relation to consumers.

6. Consumers Trust does not make any value judgments about the content of complaints, messages and comments published by users.

7. Acceptance of these terms and conditions does not exempt you from reading our Privacy and Data Protection Policy, which is required to be read. If you do not agree with it, please do not use Consumers Trust



Changes of Terms and Conditions of Use

Consumers Trust reserves the right, at any time and without prior notice, to modify and update these terms and conditions of use, which will be valid from the date of modification and/or modification.




Consumers Trust’s Privacy and Data Protection Policy

Our commitment

This Privacy and Data Protection Policy has been drawn up in accordance with current national and European legislation on the protection of individuals against the processing of personal data and on the free movement of such data (Law 67/98 of 26 October and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016). It describes the means by which Consumers Trust collects, treats and uses personal data of its users, as well as the rights of users in relation to such treatment and how to exercise it.


How do we collect your personal data?

The Consumers Trust services do not require any form of registration, allowing you to visit our site without telling us who you are. However, there are several services and features that necessarily require the provision of personal data. In such situations, if you choose to refuse to provide the requested data, you may not be able to fully access the services in question or fully obtain answers from us, other users of the Consumers Trust or the entities concerned. The Consumers Trust will only use personal data when it is provided by its holders, for the purposes provided and always with the consent of their holders.

1. Internet access data

Access to the Consumers Trust automatically collects a set of computer data, which is temporarily stored in its own files, and automatically deleted after a certain period. The collection of this data has purely technical purposes, such as connection configuration, system security, technical administration of the network and site optimization. The data concerned are as follows:


  • IP address of the requesting processor;
  • Date and time of access;
  • Name and URL of the downloaded file;
  • Volume of transmitted data;
  • Indication of whether the transfer was successful;
  • Browser software and operating system identification data;
  • Website from which you accessed our site;
  • Name of the internet service provider.

2 Internet cookies and tags

The Consumers Trust may collect and process information about your visit to this site, such as the pages you visit, the site you came from, and some of the research you conducted. This information is used by us to help improve site content and to compile aggregate statistics about individuals using the Consumers Trust for internal and market research purposes. Cookies may be installed on your computer that collect the domain name of the user, his Internet service provider and his operating system, as well as the date and time of access. A cookie is a small piece of information that is sent to your browser and stored on your computer\'s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie, so you can decide whether or not to accept it. However, we would like to inform you that if you do not accept it, you may not be able to use all the features of your browser. The collection and processing of the information described in this section may be performed by third party services.


From time to time, we may use on this site Internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies and implement these tags/cookies through an advertising partner or web analytics services, which can store their information (including your IP address). These tags/cookies are placed either on online advertisements that bring users to the site or on different pages of the site. The Consumers Trust uses this technology to measure visitor responses to our site and the effectiveness of our online promotional campaigns (including how often a page is opened and what information is consulted), and to evaluate your use of this site. Our analytical service partner may collect data about visitors to our and other sites through these tags/cookies, may report on site activity and may provide additional services that relate to the use of the site and the Internet. It may also provide information to other entities if there is a legal requirement to do so or if they hire other entities to process the information on their behalf.


3 Links to other sites

This Privacy Policy applies only to the Consumers Trust and not to third party websites. We may indicate links to other sites that we believe may be of interest to our visitors. However, the connection to these sites only happens through the click of the user in their link, never being automatic. We aim to ensure that such sites meet the highest standards of security and privacy requirements. However, due to the nature of the internet, we cannot guarantee the privacy standards of the sites to which we link or be responsible for the content of those sites, and this Privacy Policy does not apply to any site other than the Consumers Trust.



With whom do we share your personal data?

The content of complaints and comments that you insert in Consumers Trust are, by the very nature of this platform, publicly visible to any user and may be shared on social networks of which Consumers Trust is part, such as facebook, twitter, google + and others. As for the personal data you provide in the registration process or complaint form, the Consumers Trust will not sell, share or distribute it to third parties. Only the entity targeted by your complaint will have access to the personal data we collect on the complaint form: your full name, email address, taxpayer number, telephone contact and, optionally, your address. The disclosure of this data is intended to enable the complainant to correctly identify the reported situation and to contact him directly. If you choose to attach copies of contracts, receipts or other supporting documents to your complaint, they will only be visible to the intended entity, unless you check in the appropriate box to make them public. Except for the intended entity, we will not assign your data to third parties for any purpose. In any event, we will always require the complainant to undertake the process your personal data in accordance with our Privacy Policy and national and European legislation on the protection of individuals against the processing of personal data.



How long do we keep your personal data?

Without prejudice to other deadlines provided for in the legislation in force, namely tax, accounting and contractual liability, data collected through this site will be kept for as long as the user is registered and will be deleted when the user requests their deletion or registration in accordance with the following point.



Right of opposition, information, access, portability, rectification and deletion of data

The data subject has the right to object at any time to the processing of his personal data, in particular for the purposes of direct marketing or any other form of prospecting. It is also the right of the data subject, which we fully acknowledge, to access and verify any personal data concerning himself, as well as to require its rectification or deletion and the right to withdraw his consent for future use.



If you wish to do so and you may find it convenient, you may also request the portability of personal data collected and processed on the Consumers Trust. This right allows you to receive your personal data in a structured, commonly read and automatically readable format and store it on a private device for later personal use.


In some of the Consumers Trust services, if you are a registered user, you can access, rectify, delete or modify the data collected directly by its owner.


For information about your personal data, to access them, to rectify or delete them or to clarify any other questions regarding the use of personal data in our possession, please contact the controller identified in point or directly to the Consumers Trust by email privacy @ consumerstrust.co



Who is responsible for the processing of your personal data?

The person responsible for processing the personal data collected on the Consumers Trust is Megaklique - Serviços Multimédia, Lda. You may contact Megaklique by e-mail geral @ megaklique.com.



How to complain to the competent authority?

If you feel that the Consumers Trust has not respected or violated any of your personal data protection rights, you may file a complaint with the National Data Protection Commission using the form at www.cnpd.pt.